{ "name": "NSW Ambulance Control Centre Officer wage rates — New South Wales", "profession": "Paramedics", "professionCode": "paramedics", "code": "nsw-control-centre", "region": "New South Wales", "country": "Australia", "currency": "AUD", "pageUrl": "https://myrosterapp.com.au/wages/paramedics/nsw-control-centre/", "dataUrl": "https://myrosterapp.com.au/wages/paramedics/nsw-control-centre/data.json", "catalogUrl": "https://myrosterapp.com.au/wages/data.json", "publisher": "MyRoster", "publisherUrl": "https://myrosterapp.com.au", "lastModified": "2026-10-26", "license": "Free for personal reference. Quote rates with credit to MyRoster (https://myrosterapp.com.au) and a link to the relevant wage page. Any other reuse (republishing, apps, datasets) requires permission — contact hello@myrosterapp.com.au.", "attribution": "Wage data compiled by MyRoster (https://myrosterapp.com.au) from the official award / enterprise agreement listed in each dataset's sourceUrls. Credit MyRoster and link to pageUrl when quoting.", "rateNotes": "hourly / weekly / annual figures are derived from each agreement's source amounts (see sourceFrequency) using its fullTimeHoursPerWeek and weeksPerYear (52.1667 unless the payroll convention differs, e.g. 52.17857 = 365.25 ÷ 7). Base rates only — penalties, allowances and overtime are listed separately.", "app": { "name": "MyRoster", "description": "MyRoster calculates take-home pay for shift workers from these rates — penalties, allowances, overtime, tax and super — on iOS and Android.", "website": "https://myrosterapp.com.au" }, "agreements": [ { "agreementName": "NSW Ambulance Control Centre Officers (State) Award 2025 (Award Code 1940)", "agreementStatus": "Current (as varied 5 August 2026; nominal expiry 30 June 2027)", "datasetCode": "nsw-control-centre", "region": "New South Wales", "country": "Australia", "currency": "AUD", "fullTimeHoursPerWeek": 38, "weeksPerYear": 52.16666667, "sourceFrequency": "weekly", "effectiveDates": [ "2025-07-01", "2026-07-01" ], "sourceUrls": [ "https://irc.nsw.gov.au/content/dam/dcj/ctsd/irc/documents/industrial-gazette/2026/270826ig.pdf" ], "roles": [ { "title": "Control Centre Officer (Non-Paramedic)", "description": "Full-time weekly base rate for Ambulance Control Centre Officers who are not paramedics — the Trainee (Entry Level) rate while completing the control centre training, then six yearly steps at Level 1; shift penalties and allowances are paid on top.", "grade": "Non-Paramedic Entry Level & Level 1", "payPoints": [ { "id": "cco-trainee", "label": "Trainee", "rates": [ { "effectiveDate": "2025-07-01", "weekly": 1514.48, "hourly": 39.85, "annual": 79005.37 }, { "effectiveDate": "2026-07-01", "weekly": 1544.77, "hourly": 40.65, "annual": 80585.5 } ] }, { "id": "cco-1", "label": "Year 1", "rates": [ { "effectiveDate": "2025-07-01", "weekly": 1557.42, "hourly": 40.98, "annual": 81245.41 }, { "effectiveDate": "2026-07-01", "weekly": 1588.57, "hourly": 41.8, "annual": 82870.4 } ] }, { "id": "cco-2", "label": "Year 2", "rates": [ { "effectiveDate": "2025-07-01", "weekly": 1604.17, "hourly": 42.22, "annual": 83684.2 }, { "effectiveDate": "2026-07-01", "weekly": 1636.25, "hourly": 43.06, "annual": 85357.71 } ] }, { "id": "cco-3", "label": "Year 3", "rates": [ { "effectiveDate": "2025-07-01", "weekly": 1650.91, "hourly": 43.45, "annual": 86122.47 }, { "effectiveDate": "2026-07-01", "weekly": 1683.93, "hourly": 44.31, "annual": 87845.02 } ] }, { "id": "cco-4", "label": "Year 4", "rates": [ { "effectiveDate": "2025-07-01", "weekly": 1697.64, "hourly": 44.67, "annual": 88560.22 }, { "effectiveDate": "2026-07-01", "weekly": 1731.59, "hourly": 45.57, "annual": 90331.28 } ] }, { "id": "cco-5", "label": "Year 5", "rates": [ { "effectiveDate": "2025-07-01", "weekly": 1744.38, "hourly": 45.9, "annual": 90998.49 }, { "effectiveDate": "2026-07-01", "weekly": 1779.27, "hourly": 46.82, "annual": 92818.59 } ] }, { "id": "cco-6", "label": "Year 6", "rates": [ { "effectiveDate": "2025-07-01", "weekly": 1791.11, "hourly": 47.13, "annual": 93436.24 }, { "effectiveDate": "2026-07-01", "weekly": 1826.93, "hourly": 48.08, "annual": 95304.85 } ] } ] }, { "title": "Duty Control Centre Officer (Non-Paramedic)", "description": "Full-time weekly base rate for a Control Centre Officer appointed to a Duty Control Centre Officer position; a single rate with no increments.", "grade": "Non-Paramedic Level 2", "payPoints": [ { "id": "dcco", "label": "Standard", "rates": [ { "effectiveDate": "2025-07-01", "weekly": 2301.86, "hourly": 60.58, "annual": 120080.36 }, { "effectiveDate": "2026-07-01", "weekly": 2347.9, "hourly": 61.79, "annual": 122482.12 } ] } ] } ], "allowances": [ { "name": "On Call Allowance (ACC) — daily (cl 6, Table 2 item 1)", "description": "Applies whenever an employee is required to be on call and the weekly allowance does not. Not paid during annual or long service leave, and disregarded when calculating overtime.", "unit": "Per 24 hours", "rates": [ { "effectiveDate": "2025-07-01", "amount": 30.4 }, { "effectiveDate": "2026-07-01", "amount": 31 } ] }, { "name": "On Call Allowance (ACC) — weekly (cl 6, Table 2 item 2)", "description": "Applies to on call on a roster other than a modified-hours roster, to employees employed on or before 31 July 1988, or on a modified-hours roster where agreed. Recall attracts a minimum 4 hours at overtime rates (see Penalties).", "unit": "Per week", "rates": [ { "effectiveDate": "2025-07-01", "amount": 122 }, { "effectiveDate": "2026-07-01", "amount": 124.4 } ] }, { "name": "Climatic and Isolation Allowance — Time and a Half Zone (paramedic award cl 15)", "description": "Imported from the paramedic award. Only for employees attached to ambulance stations on or west of the cl 15(a) line (Tocumwal to Bonshaw); part-time employees receive it pro rata.", "unit": "Per week", "rates": [ { "effectiveDate": "2023-07-01", "amount": 5.5 }, { "effectiveDate": "2026-07-01", "amount": 6.1 } ] }, { "name": "Climatic and Isolation Allowance — Double Zone (paramedic award cl 15)", "description": "Imported from the paramedic award. Only for employees attached to ambulance stations on or west of the cl 15(b) line (Swan Hill to Mungindi); the two zone allowances are not cumulative.", "unit": "Per week", "rates": [ { "effectiveDate": "2023-07-01", "amount": 10.9 }, { "effectiveDate": "2026-07-01", "amount": 12.1 } ] }, { "name": "Laundry Allowance (paramedic award cl 42)", "description": "Imported from the paramedic award, for employees required to wear a uniform. Not subject to award wage increases.", "unit": "Per week", "rates": [ { "effectiveDate": "2023-07-01", "amount": 15.7 }, { "effectiveDate": "2026-07-01", "amount": 17.5 } ] }, { "name": "Ambulance Studies Certificate Allowance (paramedic award cl 5)", "description": "Imported from the paramedic award. Current recipients only.", "unit": "Per week", "rates": [ { "effectiveDate": "2023-07-01", "amount": 31.2 }, { "effectiveDate": "2026-07-01", "amount": 34.4 } ] }, { "name": "Overtime Meal Allowance (paramedic award cl 27)", "description": "Imported from the paramedic award: payable after more than two hours of overtime before the normal start or after the normal finish, then after every further four hours. The 2026 paramedic award prints this as TBC, so its last printed (1 July 2023) value is shown.", "unit": "Per meal", "rates": [ { "effectiveDate": "2023-07-01", "amount": 33.25 } ] }, { "name": "Travelling Meal Allowance (paramedic award cl 17)", "description": "Imported from the paramedic award. The 2026 paramedic award prints this as TBC, so its last printed (1 July 2023) value is shown.", "unit": "Per meal", "rates": [ { "effectiveDate": "2023-07-01", "amount": 33.25 } ] }, { "name": "Living Away From Home — Tier 1 (paramedic award cl 18(c))", "description": "Imported from the paramedic award, for relieving employees only. The 2026 paramedic award prints this as TBC, so its last printed (1 July 2023) value is shown.", "unit": "Per day", "rates": [ { "effectiveDate": "2023-07-01", "amount": 142.15 } ] }, { "name": "Living Away From Home — Tier 2 (paramedic award cl 18(c))", "description": "Imported from the paramedic award, for relieving employees only. The 2026 paramedic award prints this as TBC, so its last printed (1 July 2023) value is shown.", "unit": "Per day", "rates": [ { "effectiveDate": "2023-07-01", "amount": 131.45 } ] } ], "penalties": [ { "name": "Afternoon Shift — early start (paramedic award cl 30)", "rate": "10%", "description": "Shift commencing at or after 10:00 am and before 1:00 pm." }, { "name": "Afternoon Shift (paramedic award cl 30)", "rate": "12.5%", "description": "Shift commencing at or after 1:00 pm and before 4:00 pm." }, { "name": "Night Shift (paramedic award cl 30)", "rate": "15%", "description": "Shift commencing at or after 4:00 pm and before 4:00 am." }, { "name": "Night Shift — early morning start (paramedic award cl 30)", "rate": "10%", "description": "Shift commencing at or after 4:00 am and before 6:00 am." }, { "name": "Saturday (paramedic award cl 30)", "rate": "50%", "description": "Ordinary hours between midnight Friday and midnight Saturday — time and a half. Replaces (does not stack with) the afternoon/night shift penalties." }, { "name": "Sunday (paramedic award cl 30)", "rate": "75%", "description": "Ordinary hours between midnight Saturday and midnight Sunday — time and three-quarters. Replaces the afternoon/night shift penalties." }, { "name": "Public Holiday — shift worker on six weeks' leave (paramedic award cl 31)", "rate": "50%", "description": "A shift worker on the six-weeks-leave-with-eight-weeks-pay annual leave category is paid half time extra for rostered time worked on a public holiday, on top of ordinary weekly pay. Shift penalties do not apply on public holidays." }, { "name": "Public Holiday — day worker / shift worker not required to work public holidays (paramedic award cl 31)", "rate": "150%", "description": "Time actually worked on a public holiday is paid at double time and a half in total (+150% on the ordinary rate)." }, { "name": "Overtime (paramedic award cl 27-29)", "rate": "150% / 200%", "description": "Time worked before your rostered start or after your rostered finish: time and a half for the first 2 hours, double time after that. On a Saturday or Sunday the first 2 hours of overtime also attract the Saturday or Sunday penalty, which payslips show as an \"Overtime Penalty\" line, so they are paid at about 2.25x on a Saturday and 2.625x on a Sunday. Time off in lieu may be taken instead (within 3 months, 38-hour accrual cap)." }, { "name": "Overtime on a Public Holiday (paramedic award cl 27)", "rate": "250%", "description": "Double time and a half for any overtime worked on a public holiday." }, { "name": "Recall while On Call (paramedic award cl 26)", "rate": "Min 4 hrs at OT rates", "description": "Each recall attracts a minimum 4 hours at overtime rates, unless a further call arrives during the first or the recall runs into the next rostered shift." }, { "name": "Casual Loading (paramedic award cl 9)", "rate": "10%", "description": "Flat 10% loading on the hourly rate, with a minimum 2-hour payment per engagement." } ], "notes": [ "These figures are the full-time weekly base rate in Australian dollars. The 1 July 2025 column applies from the first full pay period on or after 1 July 2025, and the 1 July 2026 column (a 2% increase) from the first full pay period on or after 1 July 2026.", "This award covers NSW Ambulance control centre staff who are not paramedics: Trainee (Non-Paramedic Entry Level), Ambulance Control Centre Officer Years 1-6 (Level 1) and Duty Control Centre Officer (Level 2). Paramedic-qualified control centre roles — Duty Control Centre Officer (Paramedic), Senior Control Centre Officer and Aeromedical Control Centre Officer — and the non-paramedic Communications Training Officer and Educator are paid under the NSW Ambulance Paramedics (State) Award instead.", "Apart from its own pay table, on-call allowance and crib-break rules, the award applies the NSW Ambulance Paramedics (State) Award as varied or replaced from time to time (clause 3) — so ordinary hours, shift and weekend penalties, public holidays, overtime, annual leave and leave loading, and the part-time and casual rules all follow the paramedic award.", "The August 2026 variation restated the 1 July 2025 pay and on-call columns at higher figures than the award originally gazetted in November 2025, and added Years 3-6. The figures here are the restated ones, which the award applies from the first full pay period on or after 1 July 2025 — check your payslip for how back pay was handled for 2025-26. Both readings give the same rates from 1 July 2026.", "The award sets no rule for moving between Years 1-6, so pick the step shown on your payslip.", "Ordinary full-time hours average 38 per week, and control centre shifts can run up to 12 hours 15 minutes. Part-time employees are paid an hourly rate of 1/38th of the relevant weekly rate; casuals receive that hourly rate plus a 10% loading.", "Crib breaks: shifts under 12 hours get one paid 30-minute crib break, and modified-roster shifts of 12 hours or more get two, with no more than five hours worked without a crib break where practicable. The paramedic award's extra payment for a missed crib break does not apply in control centres.", "The paramedic award's Control Centre Allowance and Control Centre (Standby) allowance are for paramedic and manager levels only, so they are not paid to non-paramedic Control Centre Officers.", "Annual leave follows the paramedic award: a rostered shift worker receives six weeks' leave with eight weeks' pay, a shift worker not required to work public holidays five weeks, and a day worker four weeks, plus a 17.5% annual leave loading (for shift workers, the forgone shift and weekend penalties instead if higher). The public holiday rate depends on that leave category.", "Allowances shown with only a 2023 rate (the meal and Living Away From Home allowances) are printed as \"TBC\" in the 2026 paramedic award, so the last figure it set is shown until NSW Health publishes an updated one.", "Source: NSW Ambulance Control Centre Officers (State) Award 2025 (Award Code 1940), as varied by C10191 (reprint C10192), N.S.W. Industrial Gazette Vol. 400 Part 2, 27 August 2026, pp. 240-248 — the same Gazette carries the NSW Ambulance Paramedics (State) Award 2026 (C10190, pp. 187-239) whose conditions apply through clause 3 — https://irc.nsw.gov.au/content/dam/dcj/ctsd/irc/documents/industrial-gazette/2026/270826ig.pdf" ] } ] }